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Terms and Conditions

Terms and Conditions

Hatsonheads Designer Millinery

Welcome to Hatsonheads.com Please read these conditions carefully before using the Hatsonheads.com website

By using the Hatsonheads.com website, you signify your agreement to be bound by these conditions

TERMS AND CONDITIONS These terms and conditions apply to the use of this website at www.hatsonheads.com By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with any aspect of these then you should contact us before placing an order. These Terms and Conditions, and your use of our website, are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no representation or warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. These Terms and Conditions cannot be varied except for changes made by us on the site, which we may carry out occasionally. A Contract between the customer and Hatsonheads, for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyer's credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights. Hatsonheads must receive full payment for your order before it can be accepted. Once your credit card has been authorised and stock availability checked, Hatsonheads will send you an email confirming your order. Please keep a copy of this confirmation for your records. We can only accept orders for items that are in stock. We reserve the right to refuse to supply to any person for whatever reason. Your Right To Cancel ( Hat Kits only) You may normally cancel your order (once accepted by us) for any reason up to the point of despatch (normally the same day or next day). If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days. Returns Policy If you are not entirely delighted with the products that you have chosen, you may return them to us within 7 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. The exception for returns is for our Designer Millinery products as due to Hygiene reasons we are unable to accept return goods that have been delivered. Making Returns: For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please note that we're unable to refund return postage. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. We strongly recommend you obtain a free Certificate of Posting from the post office, as we cannot accept responsibility for parcels lost in transit. For peace of mind, you may want to send the goods Recorded Delivery, but we regret we cannot refund this charge. You may want to make sure you have sufficient insurance cover, especially when returning valuable products.

Payment and Taxes We accept online payment in a secure environment by credit /Debit card. All transactions are shown in pounds sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC), your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. We endeavour to display through this website all items in our current range. The stock status for your order will be notified to you on your order confirmation. UK Delivery Stock permitting, all orders are usually despatched within the stated delivery time. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as possible. Our stated postal charges will apply to all goods. Returns postage is not included. Conformity of Goods We take every care to ensure that the descriptions and specifications of our products are correct at the time of going online. However, while the colour reproduction of the products is a close likeness, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Natural fibres and products that have been through a dying process may vary in colour according to different dye batches.

Hatsonheads Designer Millinery

8 Newport

Lincoln

LN1 3DD

Tel: 01522 529165

Email: info@hatsonheads.com